Mentoring
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Overview/Description
SkillSoft Mentors are available to help students with their studies for exam 220-701 A+ Essentials. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
Target Audience
Individuals who are studying the associated SkillSoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.
Prerequisites
Familiarity with the exam objectives listed below and skills and competencies being measured in the associated certification exam.
Lesson Objectives: Mentoring 220-701 A+ Essentials
- Hardware
- Laptop and Portable Devices
- Troubleshooting, Repair and Maintenance
- Operating System and Software
- Networks
- Security
- Operational Procedures
Course Number: mnt220701
Test Prep
Overview/Description
To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.
Target Audience
Individuals seeking practice in a structured testing environment, covering the skills and competencies being measured by the vendor certification exam.
Prerequisites
The associated SkillSoft certification content should be completed before attempting this TestPrep. This will maximize the effectiveness of the preparation exam.
Lesson Objectives: TestPrep 220-701 A+ Essentials
- Hardware
- Laptop and Portable Devices
- Troubleshooting, Repair and Maintenance
- Operating System and Software
- Networks
- Security
- Operational Procedures
- distinguish between common motherboard form factors
- recognize the functions of key motherboard components
- distinguish between memory slot types
- recognize how the bus architecture functions
- recognize the function of processor sockets and slots
- recognize the function of disk features
- recognize key characteristics of computer storage devices
- recognize key characteristics of computer power supplies
- distinguish between motherboard components and their functions
- distinguish between computer storage devices
- distinguish between computer power supplies
- recognize key CPU components
- recognize types of CPUs
- recognize ways to reduce the heat generated by CPUs
- recognize the types of memory used in computer systems
- recognize key characteristics of different types of RAM
- distinguish between CPU types and components
- determine ways to cool a CPU
- determine which type of memory to use in a CPU
- distinguish between CRT, LCD, and projector technologies used for display devices
- recognize how to install the keyboard and mouse
- recognize multimedia devices that can be connected to a computer
- recognize key characteristics of touch screen monitors
- recognize key characteristics of video adapter cards
- recognize key characteristics of multimedia adapter cards
- recognize key characteristics of I/O adapter cards
- recognize key characteristics of communications adapter cards
- configure display devices
- configure peripheral devices
- configure adapters
- recognize key characteristics of personal computer cards
- recognize types of communication connections for laptops
- set power plans for laptops
- configure stylus settings on tablet PCs
- distinguish between types of printers
- install printers
- configure printer preferences
- install printer drivers
- configure laptops
- install and configure printers and drivers
- distinguish between Windows 2000, XP, and Vista operating systems
- distinguish between 32-bit and 64-bit operating systems
- identify key characteristics of Windows OS upgrade paths
- configure program compatibility
- identify key characteristics of a Windows XP installation
- install Windows Vista
- install device drivers and verify with Device Manager
- migrate user accounts from a Windows XP computer to a Windows Vista computer
- configure application compatibility
- install the Windows Vista operating system
- install device drivers and verify the installation
- use the USMT utility to migrate user accounts
- add gadgets to the sidebar
- enable the Aero feature and change the color of windows
- set attributes for files using Windows Explorer
- view a log in Event Viewer
- create a new MMC
- use Task Manager to stop a service
- configure virtual memory
- customize the Windows operating system interface
- perform basic management tasks in the Windows operating system
- identify the functions of command-driven system management tools
- identify the functions of Telnet, ipconfig, and ping
- recognize how to troubleshoot the boot sequence of a computer
- recognize the process for troubleshooting computer problems
- recognize the tools used for troubleshooting computer problems
- troubleshoot internal hardware
- troubleshoot USB ports and FireWire ports
- troubleshoot drives
- troubleshoot keyboards and display devices
- troubleshoot computer hardware
- troubleshoot USB ports
- troubleshoot operating system problems
- troubleshoot startup problems
- troubleshoot application problems
- recognize typical approaches to troubleshooting print problems
- manage the print queue
- manage a printer spooler service
- troubleshoot laptops
- troubleshoot operating system and application problems
- troubleshoot printer problems
- troubleshoot laptop problems
- recognize how key encryption technologies work
- recognize how key authentication technologies work
- configure firewall exceptions
- recognize ways to dispose of data
- configure a wireless network connection
- recognize how to secure a network using IDS
- open the TPM
- recognize ways to secure the user environment
- set firewall exceptions
- set a wireless network connection
- view the TPM status
- recognize how the types of malicious code work
- recognize how spyware works
- recognize how spam works
- recognize key networking concepts
- join a computer to a domain and a workgroup
- recognize how network devices function
- configure TCP/IP settings on a client
- recognize key characteristics of wired and wireless networks
- configure a wireless network
- join a computer to a domain and a workgroup
- configure TCP/IP settings on a client manually and automatically
- configure a client computer to connect to a wireless network
- distinguish between the types of network cabling
- distinguish between the types of connectors
- recognize how to guard against risks to data and equipment in an electronic environment
- recognize how to ensure the safety of personnel in an electronic environment
- recognize how to listen and speak effectively to clients
- recognize how to communicate effectively using e-mail
- determine how to protect data and equipment in an electronic environment
- determine how to protect personnel in an electronic environment
- recognize how to communicate effectively to clients
- enable updates for the Windows operating system
- update drivers manually
- check the hard disk for errors
- schedule Disk Defragmenter to run regularly
- use the System Configuration tool to identify Windows startup problems
- perform a complete Windows PC backup
- back up files
- restore files
- manually update drivers
- use disk management tools
- back up and restore data
- recognize preventative maintenance measures for the workplace
Course Number: cs_apet_a01_tp_enus
Courses
Computer Hardware Components
Overview/Description
The IT industry has grown by leaps and bounds, but the backbone of that work has always remained the computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies, storage devices, central processing units, and memory that are needed by computers and how they work in unison to ensure that computers perform as required. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Target Audience
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track
Prerequisites: Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral, networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.
Expected Duration (hours): 2.0
Lesson Objectives: Computer Hardware Components
Course Number: cs_apet_a01_it_enus
A+ Essentials 2009: Configuring Displays, Peripherals, Laptops, and Printers
Overview/Description
Add-on devices and displays are a whole market in themselves, as are laptops and printers. The mobile world of technology has seen two ongoing trends: bigger and better displays, and smaller and more efficient components and laptops. This course examines these trends and covers the types of display devices, peripherals, adapter card technologies, laptop trends and the different types of printers that are used today, and how to install and configure them. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Target Audience
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track
Prerequisites:
Expected Duration (hours):
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A+ Essentials 2009: Installing Windows Operating Systems
Overview/Description
There have been numerous versions of Windows over the years, and each has added new abilities and components. Each new version of the Windows operating system provides better and more efficient features to improve the user’s interaction with the operating system and computer. This course compares Windows 2000, XP, and Vista as well as 32-bit vs. 64-bit operating systems. It will also demonstrate how to install Windows, device drivers, and migrate users files and applications using USMT. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Target Audience
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track
Prerequisites:
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A+ Essentials 2009: Using and Managing Windows
Overview/Description
With each new version of the Windows operating system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows interface, including built-in tools such as Administrative Tools, the Control Panel, and command-line utilities to manage the Windows operating system. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Target Audience
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track.
Prerequisites:
Expected Duration (hours):
A+ Essentials 2009: Using and Managing Windows
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A+ Essentials 2009: Troubleshooting Computers and Printers
Overview/Description
Troubleshooting computer problems is a major role in the computer technician’s life. Every day there will be new problems to solve. This course examines the theories and practical application methods to troubleshoot problems on computers, laptops, and printers. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Target Audience
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track.
Prerequisites:
Expected Duration (hours):
A+ Essentials 2009: Troubleshooting Computers and Printers
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A+ Essentials 2009: Security and Network Fundamentals
Overview/Description
Security and networking are important in the computer world. This trend has only increased as the average person’s interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and malicious content scanners while also examining malicious content types and the preventative measures that can be taken to guard against them. This course also examines network connectivity, including wired and wireless, and the components and communication mechanisms, such as cables, protocols and devices, used in order to allow two or two million computers to communicate with each other and to share information. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Target Audience
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track
Prerequisites:
Expected Duration (hours):
A+ Essentials 2009: Security and Network Fundamentals
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A+ Essentials 2009: Operational Procedures and Preventative Maintenance
Overview/Description
Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the workplace. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Target Audience
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track
Prerequisites:
Expected Duration (hours):
A+ Essentials 2009: Operational Procedures and Preventative Maintenance
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